Consulting & Advisory Services for Reputation Management

In today’s interconnected world, reputation is everything. I specialize in advising companies, countries, professions, cities, executives, and individuals on how to build, protect, and minimize damage to their good names—also known as reputation risk, one of the top three global risks according to many surveys.

Services Offered:

  • Crisis Communication & Issue Management Consulting
  • Reputation Risk Mitigation
  • Stakeholder Reputation Management
  • Online Reputation Advisory Services
  • Professional Services Marketing
  • Organizational Development & Life Safety Management Consulting

Crisis Advisory

Preparedness is key. Crises can strike unexpectedly, and how a business responds can significantly impact its continuity and reputation. Issues unfolds over a period of time and need careful monitoring and thought and insight on how to deal with them.

My philosophy: “Noah built the ark seven days before it rained”—being prepared makes all the difference.

I believe that the ultimate objective in any crisis is to maintain the reputation and integrity of the organization, therefore my services include:

  • Developing crisis management plans
  • Creating crisis communication protocols
  • Offering strategic advice
  • Coaching and counselling leaders
  • Training crisis team members
  • Auditing existing crisis plans

Reputation Risk Mitigation

I provide strategic advice, diagnose issues, and develop tailored reputation risk management frameworks, policies, and procedures to protect clients against reputational risks.

Stakeholder Reputation Management

Strategic Approach to Building Reputation: Reputation is shaped by stakeholders’ perceptions. Effective stakeholder management involves understanding and managing these perceptions, treating relationships as strategic assets.

Services Include:

  • Stakeholder Identification & Profiling
  • Stakeholder Research
  • Strategy Development & Metrics
  • Strategic Advice & Engagement Enhancement
  • Incident & Issue Management
  • Rules of Engagement Development
  • Team Training

Online Reputation Advisory

Your Online Reputation Matters! I offer expert advice to enhance online reputation and social media marketing strategies.

Services Include:

  • Website Development: WordPress and blogging strategies
  • Social Media Marketing Strategies: Campaigns for Twitter, LinkedIn, Pinterest, Facebook, and more

Professional Services Marketing

Development of online marketing plans, strategy optimization, and staff training and coaching on online consulting marketing techniques.

Organizational Development Interventions

From climate audits to employee stakeholder engagement programs, I assist companies with organizational development interventions.

Life Safety (Occupational Health & Safety) Management Consulting

I provide occupational health & safety training and auditing services in collaboration with Scott-Safe for a select number of clients.

Examples of My Work

Executive and Board Strategic Counsel

For over 27 years, I’ve provided strategic counsel on reputation management to diverse organizations, focusing on employee, media, and stakeholder relations.

Strategic Crisis Management for South African Census 2011

I developed and implemented a Crisis Communication Plan for the 2011 South African Census, helping Statistics SA manage potential crises and protect their reputation. This included training senior executives in crisis leadership and communication, enhancing incident reporting, and minimizing negative publicity.

Reputation Risk Strategy for Vodacom

I collaborated with Vodacom’s Risk Committee to create a Reputation Risk Management Framework integrated into their Enterprise Risk Management system. This involved extensive research and executive interviews to identify and mitigate potential reputation risks.

Reputation-Focused Speaking and Training

I delivered over 125 presentations across 17 countries, including China, Australia, and Malaysia. I developed and led various training programs, including Stakeholder Reputation Management Masterclasses attended by senior government and industry leaders. I also facilitated sessions at leading institutions like UCT (GSB), GIBS, and the University of Johannesburg.

Occupational Health & Safety Compliance

With 27 years of experience, I offer comprehensive Health & Safety consulting and training, including legal compliance audits, workshops, and emergency response planning through the Occupational Safety Training Academy, an independent division of Scott-Safe.

Auditing and Research Services

I conducted Employee Stakeholder Perception Audits in the mining sector, collaborating with international consultancies.

Professional Services Marketing

I advised numerous consultancies on strategic marketing and led “Marketing Your Consulting Practice” workshops for 25 years.

Your reputation matters. If you need assistance, I am here to help. Benefit from third-party professional insight into your processes and campaigns, ensuring enhanced performance and success.

Contact me today, and if I can’t assist, I’ll connect you with someone who can.