Chances are incredibly high that your company is going to experience a crisis of some kind in the next year. It’s how you handle that crisis that will likely determine whether that crisis builds or seriously damages your company. As 90 percent of crisis response is communication-related, I would suggest that you think about the […]
68% of clients surveyed have no framework in place for reputational risk A New survey on Reputation risk by Willis Towers Watson (NASDAQ: WLTW), a leading global advisory, broking and solutions company, has revealed that 86 percent of clients are concerned about loss of income and a reduced customer base due to reputational risk. The […]
I recently had a prospective client asking me to quote them on the writing of an external communication policy. I recommended a few days of work working with them, but she was of the opinion that it required only the preparation of a 2-page document (1/2 days’ worth of work). I had to carefully explain […]
Is Reputation Risk important? Just take a look at all the corporate and public sector scandals of the past few years coupled with legislation and numerous corporate governance codes and you will understand that building, sustaining and protecting a company’s biggest and most important asset is crucial in an era of eroding trust. Take a […]
Marketing your Consulting business in the New Normal is not easy. It’s no longer business as usual. Many training and consulting practices are struggling to survive. Many are trying to take their services online. Indications are that the COVID19 pandemic is going to be with us for a long time to come, and what is […]
The COVID-19 pandemic has again illustrated the need for better preparedness planning in organizations around the world. In fact a study from the UK found that two-thirds of UK organizations surveyed had no pandemic plans in place before COVID-19. Did your organization have a plan that made provision for that? The fact is companies need […]
Here a few books about Reputation and Crisis Management in my collection. How many of these are in your collection? These books are just a small selection of what I have in my personal library. The book right at the top The Crisis Counselor : A Step-By-Step Guide to Managing a Business Crisis by Jeffrey […]
There is constant research in the VUCA reputation field with some every interesting results coming forth for Reputation and Crisis Managers alike. What I advise clients is to determine the golden thread i.e. the patterns and messages these research results reveal. It is interesting to read what VUCA holds for Crisis Managers as depicted in […]